[{"data":1,"prerenderedAt":120},["ShallowReactive",2],{"help-article-issues":3,"help-articles-nav":10},{"id":4,"category":5,"title":6,"description":7,"lastUpdated":8,"content":9},"issues","Admin","Issues & Corrective Actions","Learn how to create, track, and resolve issues and corrective actions in Forkto to maintain food safety standards.","2026-03-18T00:00:00.000Z","\u003Cp>The Issues feature in Forkto helps you track problems and corrective actions across your business. Issues can be created manually or generated automatically when something goes wrong — like a temperature reading that’s out of range or a failed intake check.\u003C/p>\n\u003Ch2>Overview\u003C/h2>\n\u003Cp>When you open the \u003Cstrong>Issues\u003C/strong> page, you’ll see a table of all issues with their title, status, who they’re assigned to, and when they were created. Use the \u003Cstrong>search bar\u003C/strong> to find specific issues, and the \u003Cstrong>‘Create Issue’\u003C/strong> button to log a new one.\u003C/p>\n\u003Cp>Each issue also appears on the assigned person’s \u003Cstrong>Home page To Do List\u003C/strong> with a due time, so nothing gets missed.\u003C/p>\n\u003Ch2>Creating an Issue\u003C/h2>\n\u003Cp>To log a new issue:\u003C/p>\n\u003Col>\n\u003Cli>Click \u003Cstrong>‘Create Issue’\u003C/strong>.\u003C/li>\n\u003Cli>Fill in the form:\n\u003Cul>\n\u003Cli>\u003Cstrong>Title\u003C/strong> (required) — a short summary of the issue.\u003C/li>\n\u003Cli>\u003Cstrong>Description\u003C/strong> (required) — what happened and what needs to be done.\u003C/li>\n\u003Cli>\u003Cstrong>Action Type\u003C/strong> (required) — choose \u003Cstrong>Corrective Action\u003C/strong> or \u003Cstrong>Preventative Action\u003C/strong>.\u003C/li>\n\u003Cli>\u003Cstrong>Assigned To\u003C/strong> (required) — select the team member responsible.\u003C/li>\n\u003Cli>\u003Cstrong>Status\u003C/strong> — Draft, In Progress, or Resolved.\u003C/li>\n\u003Cli>\u003Cstrong>Origin Type\u003C/strong> (required) — categorise the issue: Hygiene, Structural, Procedural, Training, Equipment, Maintenance, or Utility.\u003C/li>\n\u003Cli>\u003Cstrong>Due Date and Time\u003C/strong> (required) — when the issue needs to be resolved by.\u003C/li>\n\u003Cli>\u003Cstrong>Location\u003C/strong> (required) — which location the issue relates to.\u003C/li>\n\u003C/ul>\n\u003C/li>\n\u003Cli>Click \u003Cstrong>‘Create Issue’\u003C/strong> to save.\u003C/li>\n\u003C/ol>\n\u003Ch3>Using Templates\u003C/h3>\n\u003Cp>For common issues, you can select a \u003Cstrong>template\u003C/strong> from the dropdown to pre-fill the form. Templates include things like “Hand Washing Violation”, “Equipment Problem”, or “No Hot Water” — each with a sensible default due time.\u003C/p>\n\u003Ch2>Issue Statuses\u003C/h2>\n\u003Cp>Issues move through three statuses:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Draft\u003C/strong> — logged but not yet being worked on.\u003C/li>\n\u003Cli>\u003Cstrong>In Progress\u003C/strong> — someone is actively dealing with it.\u003C/li>\n\u003Cli>\u003Cstrong>Resolved\u003C/strong> — the issue has been fixed and a corrective action recorded.\u003C/li>\n\u003C/ul>\n\u003Ch2>Resolving an Issue\u003C/h2>\n\u003Cp>To resolve an issue:\u003C/p>\n\u003Col>\n\u003Cli>Open the issue from the list.\u003C/li>\n\u003Cli>Click \u003Cstrong>‘Resolve Issue’\u003C/strong>.\u003C/li>\n\u003Cli>A form will ask you to describe the \u003Cstrong>corrective action\u003C/strong> you took — this is required.\u003C/li>\n\u003Cli>Submit to mark the issue as resolved.\u003C/li>\n\u003C/ol>\n\u003Cp>If an issue needs to be reopened, click \u003Cstrong>‘Reopen Issue’\u003C/strong> on the resolved issue to set it back to In Progress.\u003C/p>\n\u003Ch2>How Issues Link to Other Features\u003C/h2>\n\u003Cp>Issues can be created automatically from other parts of Forkto:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Temperature Logging\u003C/strong> — when a temperature is logged out of range, you can choose “Submit & Create Issue” to automatically generate a corrective action issue linked to that reading.\u003C/li>\n\u003Cli>\u003Cstrong>Meat / Ingredient / Packaging Intakes\u003C/strong> — issues can be raised during the intake process if something doesn’t pass inspection.\u003C/li>\n\u003C/ul>\n\u003Cp>When an issue is linked to another feature, the \u003Cstrong>Origin\u003C/strong> section on the issue detail page shows the full context — the temperature reading, the intake details, or whatever triggered it.\u003C/p>\n\u003Ch2>Activity Timeline\u003C/h2>\n\u003Cp>Each issue has an \u003Cstrong>activity timeline\u003C/strong> showing:\u003C/p>\n\u003Cul>\n\u003Cli>\u003Cstrong>Comments\u003C/strong> — team members can add, edit, and delete their own comments.\u003C/li>\n\u003Cli>\u003Cstrong>Change log\u003C/strong> — every change is automatically tracked (who changed what field, when, and the old vs new value).\u003C/li>\n\u003C/ul>\n\u003Cp>This gives you a full audit trail for compliance purposes.\u003C/p>\n\u003Ch2>Auditor Access\u003C/h2>\n\u003Cp>All users with the Issues feature enabled can view, create, and manage issues. Auditors without the feature flag cannot access this section.\u003C/p>\n\u003Chr>\n\u003Cp>Stay on top of issues by resolving them before their due date. Use the activity timeline to document corrective actions and keep a clear audit trail for inspections.\u003C/p>\n",[11,16,21,26,31,36,41,46,51,53,58,63,68,73,78,83,88,93,98,104,110,115],{"id":12,"category":5,"title":13,"description":14,"lastUpdated":8,"excerpt":15},"allergens","Allergen Management","Learn how to manage allergen information for your menu items and generate allergen matrix reports in Forkto.","\nThe Allergens page in Forkto lets you track which of the 14 major allergens are present in your menu items. You can view your allergen data as a matr...",{"id":17,"category":5,"title":18,"description":19,"lastUpdated":8,"excerpt":20},"audits","Audits","Learn how to create, perform, and score internal and external audits in Forkto.","\nThe Audits feature in Forkto lets you perform structured audits of your business — covering hygiene, structural, and management standards. You can re...",{"id":22,"category":5,"title":23,"description":24,"lastUpdated":8,"excerpt":25},"check-form-builder-management","Check Form Builder & Management","Learn how to create, manage, and customise check forms for your food business using Forkto's Check Form Builder.","\nThe Check Form Builder lets you create custom digital forms for operational checks in your business — things like opening checklists, cleaning schedu...",{"id":27,"category":5,"title":28,"description":29,"lastUpdated":8,"excerpt":30},"clock-in-clock-out","Clock In / Clock Out","Learn how to track working hours using Forkto's Clock In / Clock Out feature for accurate time management.","\nThe Clock In / Clock Out feature in Forkto lets your team record their working hours. Staff clock in at the start of a shift and clock out when they ...",{"id":32,"category":5,"title":33,"description":34,"lastUpdated":8,"excerpt":35},"complaints","Complaints","Learn how to log, track, and resolve supplier complaints in Forkto.","\nThe Complaints feature in Forkto lets you log and track complaints against suppliers when there's an issue with a meat delivery. You can document the...",{"id":37,"category":5,"title":38,"description":39,"lastUpdated":8,"excerpt":40},"departments","Departments","Learn how to create and manage departments to organise your team and control access to data in Forkto.","\nDepartments in Forkto let you organise your team into groups — such as Kitchen, Front of House, or Production. Departments control which data team me...",{"id":42,"category":5,"title":43,"description":44,"lastUpdated":8,"excerpt":45},"files-management","Files Management","Learn how to upload, organise, and manage important documents for your food business using Forkto's Files section.","\nThe Files page in Forkto gives you a central place to store and manage important documents for your business — things like certificates, policies, su...",{"id":47,"category":5,"title":48,"description":49,"lastUpdated":8,"excerpt":50},"intakes","Intakes","Learn how to book in meat, ingredients, packaging, and deliveries using Forkto's intake system.","\nIntakes in Forkto are how you record goods arriving at your business. When you book in a delivery of meat, ingredients, or packaging, the items are a...",{"id":4,"category":5,"title":6,"description":7,"lastUpdated":8,"excerpt":52},"\nThe Issues feature in Forkto helps you track problems and corrective actions across your business. Issues can be created manually or generated automa...",{"id":54,"category":5,"title":55,"description":56,"lastUpdated":8,"excerpt":57},"locations-management","Locations Management","Learn how to add, edit, and manage the locations of your food business in Forkto.","\nThe Locations page in Forkto lets you manage all the physical sites your business operates from. Each location can have its own address, temperature ...",{"id":59,"category":5,"title":60,"description":61,"lastUpdated":8,"excerpt":62},"products","Products","Learn how to produce, track, and label products from your recipes in Forkto.","\nThe Products section in Forkto is where you produce finished products from your [recipes](/help/recipes). When you run a production, stock is consume...",{"id":64,"category":5,"title":65,"description":66,"lastUpdated":8,"excerpt":67},"reports","Reports","Learn how to view, filter, and export reports across all areas of your business in Forkto.","\nThe Reports section in Forkto gives admins and auditors a central place to view and export data from across the platform — intake records, temperatur...",{"id":69,"category":5,"title":70,"description":71,"lastUpdated":8,"excerpt":72},"client-profile","Settings & Business Profile","Manage your business details, preferences, billing, and account settings in Forkto.","\nThe Settings page is your central hub for managing everything about your Forkto account — from business details and preferences to billing, team acce...",{"id":74,"category":5,"title":75,"description":76,"lastUpdated":8,"excerpt":77},"staff-rota","Staff Rota","Learn how to schedule shifts, manage your team's rota, and let employees view their own schedules in Forkto.","\nThe Staff Rota in Forkto lets you plan your team's work schedule on a weekly calendar. Admins build the rota and publish it, and employees can view t...",{"id":79,"category":5,"title":80,"description":81,"lastUpdated":8,"excerpt":82},"stock-management","Stock Management","Learn how to view and manage your stock levels across all intake types in Forkto.","\nThe Stock page in Forkto gives you a unified view of your inventory across all intake types — meat, ingredients, packaging, deliveries, and produced ...",{"id":84,"category":5,"title":85,"description":86,"lastUpdated":8,"excerpt":87},"suppliers-management","Suppliers Management","Learn how to add, view, and manage your food suppliers in Forkto to keep your supply chain organised.","\nThe Suppliers page in Forkto lets you maintain a directory of all your food suppliers, including their contact details, delivery schedules, and certi...",{"id":89,"category":5,"title":90,"description":91,"lastUpdated":8,"excerpt":92},"training","Training","Learn how to create training courses, assign them to team members, and track completion in Forkto.","\nThe Training feature in Forkto lets you create training courses from PDF documents, assign them to team members, and track who has completed their tr...",{"id":94,"category":5,"title":95,"description":96,"lastUpdated":8,"excerpt":97},"user-management","User Management","Learn how to add, manage, and organise your team members in Forkto, including roles, locations, and access control.","\nUser Management in Forkto lets you add team members, assign roles, control what they can access, and organise them by location. You'll find it under ...",{"id":99,"category":100,"title":101,"description":102,"lastUpdated":8,"excerpt":103},"recipes","Food Management","Recipes","Learn how to create and manage recipes in Forkto, including adding ingredients from stock, setting up labelling details, and producing products.","\nRecipes in Forkto let you define the ingredients, quantities, and details for the food products your business makes. Once a recipe is set up, you can...",{"id":105,"category":106,"title":107,"description":108,"lastUpdated":8,"excerpt":109},"checks","Health & Safety","Checks","Learn how to perform, view, and manage operational checks to maintain standards in your food business.","\nChecks in Forkto let your team complete digital check forms — things like opening checklists, cleaning schedules, delivery inspections, or any other ...",{"id":111,"category":106,"title":112,"description":113,"lastUpdated":8,"excerpt":114},"food-temperature-records","Food Temperature Records","Learn how to log, view, and manage temperature records for food preparation stages to ensure compliance with health and safety standards.","\nFood Temperature Records in Forkto lets you track the temperature of food items through each stage of preparation — cooking, cooling, reheating, hot-...",{"id":116,"category":106,"title":117,"description":118,"lastUpdated":8,"excerpt":119},"temperature-logging","Temperature Logging","Learn how to log, monitor, and manage temperature readings to maintain food safety standards in your business.","\nTemperature Logging in Forkto helps you record and track the temperatures of your fridges, freezers, and other storage areas. Keeping on top of your ...",1779266070569]