Product support
Find the answer. Keep the work moving.
Step-by-step guidance for setting up Forkto, completing checks and keeping your food-safety record dependable.
Account & Settings
8 articlesAuditor & Supplier Access
Grant external auditors read-only access and give suppliers limited system access, then revoke it when no longer needed.
Open guideBilling & Subscription
View your subscription status, activate your plan, manage payment methods, and download invoices.
Open guideClient Profile & Account
View and edit your business details, preferences, support PIN, data export, and legal documents from the Settings page.
Open guideCustomers
Store and manage the customers and dispatch destinations you send finished products to.
Open guideDepartments
Create and manage departments to organise your team members into groups such as kitchen, front-of-house, or logistics.
Open guideLocations
Create and manage the physical sites your business operates from, which records and users are linked to.
Open guideSuppliers
Build and maintain a directory of the vendors and producers your business receives goods from.
Open guideUser Management
Add team members to your account, set their role and location, edit their details, reset passwords, and deactivate or reactivate accounts.
Open guideDocuments & Tools
4 articlesAI Assistant
Request an AI-generated analysis of your current data to highlight gaps and potential food safety risks.
Open guideFiles
Upload, tag, and find your documents and evidence such as certificates, photos, and reports.
Open guideProfit Margin Calculator
Work out the selling price and gross profit for a product based on its cost and your desired margin.
Open guideScratch Card Counter
Record the number shown on each scratch card roll to calculate your total stock by denomination.
Open guideGetting Started
3 articlesDashboard
The home screen you land on after signing in, showing what needs doing today and quick links to your most-used pages.
Open guideGetting Started with Forkto
A quick orientation to Forkto — how the app is organised, what the menu sections mean, and how to find your way around.
Open guideYour Profile
View your personal contact details, change your password, and enable biometric login on mobile devices.
Open guideHealth & Safety
8 articlesAudits
Create and complete internal or external audits, record nonconformities, and review audit history.
Open guideCheck Forms & Builder
Create, revise, and manage the forms that staff fill in on the Daily Checks screen.
Open guideComplaints
Log supplier complaints against meat intakes, document issues with evidence, and share findings directly with the supplier.
Open guideDaily Checks
How to perform, save, and review scheduled compliance checks in Forkto.
Open guideFood Temperature Records
Record cooking, cooling, reheating, hot-holding, and cold-serving temperatures to trace food through each stage of preparation.
Open guideHACCP Plans
Build and maintain a versioned HACCP plan covering team, products, hazards, CCPs, verification, and records.
Open guideIssues
Log, assign, and resolve corrective and preventative actions arising from inspections or intake exceptions.
Open guideTemperature Logging
Record fridge, freezer, and storage temperatures against safe ranges to meet food safety requirements.
Open guideProduction & Stock
14 articlesAllergens
Record which of the 14 major allergens apply to each dish and view the results as a matrix or cards.
Open guideDeliveries
Group multiple intake items under a single delivery record with van temperatures and supplier details.
Open guideDispatches
Record and track outbound movement of finished products to customers, with date and quantity details.
Open guideIngredient Intake
Record incoming ingredient and raw-material batches with weight, supplier, and quality checks.
Open guideIntakes & Stock
The hub page that links to each intake type and to Stock, found under Production in the sidebar.
Open guideMass Balance
Reconcile how much of an intake batch was received versus how much has been allocated to products, to spot discrepancies.
Open guideMeat Intake
Record incoming meat batches with weight, supplier, origin, and quality checks for full traceability.
Open guideMenus
Build named menus, group dishes into categories, and let their allergens flow straight onto your allergen matrix.
Open guidePackaging Intake
Record incoming packaging materials by container quantity and link them to your stock register.
Open guideProduction
Run multi-recipe production batches, allocate ingredient intakes, deduct stock, and print labels and batch sheets.
Open guideProducts
View, print labels for, and trace the finished products created during production runs.
Open guideRecipes
Build and manage recipes from stock ingredients so production can deduct stock and trace every batch.
Open guideStock
View live balances for all stock items and manage product details, barcodes, and out-of-stock status.
Open guideWastage
Log and review wasted stock or products with a reason, quantity, and unit so losses are tracked over time.
Open guideReports & Monitoring
3 articlesDaily Dashboard
A single view of today's checks completed, temperature records, food records, and active staff.
Open guideReports
Browse, filter by date range, and export CSV data across all your food-safety and operational records.
Open guideSensor Monitoring
View live readings and historical charts from connected temperature sensors linked to your monitoring locations.
Open guideTeam & Workforce
5 articlesAnnouncements
Post messages to the whole team or specific sites, and track who has acknowledged each one.
Open guideClock In / Clock Out
Record when your shift starts and ends, and review or adjust clock events for your team.
Open guideShared Devices & Kiosk Mode
Use Forkto on a shared tablet with quick PIN sign-in so records are always attributed to the right person.
Open guideStaff Rota
Plan and publish weekly shifts for your team, and let staff check their own upcoming schedule and hours.
Open guideTraining
Publish PDF training materials, assign them to staff, and track who has read and acknowledged them.
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